Tiledesk
All-in-one customer engagement platform from lead-gen to post-sales, from WhatsApp to your website. With omni-channel live agents and AI-powered chatbots (alternative to Intercom, Zendesk, Tawk.to and Tidio).
Little to no recent activity. Treat as unmaintained until proven otherwise.
Commit activity more than 20% of tracked projects; popularity more than 17%. How this is calculated.
Commits, last 11 months
| Stars | 322 |
|---|---|
| Latest release | 1.2 · 29 Nov 2021 |
| Repo updated | 14 Sept 2026 |
| Licence | MIT |
| Built with | Docker, K8S |
Is Tiledesk actively maintained?
Development is ongoing. The repository recorded 57 commits over the same window, and the last three months alone account for 6 of them.
The last tagged release, 1.2, is over 4 years old. If you deploy, expect to build from the default branch rather than a stable tag.
Tiledesk ranks #36 of 46 tracked communication - custom communication systems projects. Several better-maintained options exist in the same category — they are listed below.
What Tiledesk actually does
Tiledesk is an open-source customer engagement platform designed to handle live chat and automated messaging across both websites and messaging services like WhatsApp. It provides a centralised inbox for human support agents alongside automated bots to manage customer interactions from initial lead generation through to post-sales support.
Best fit: Teams looking for an open-source alternative to proprietary customer service tools who want to combine live agent chats and automated bot workflows under an MIT licence.
Worth knowing: The project shows low activity relative to its age and relies on a legacy release, which may introduce maintenance overhead or unpatched issues. It also competes directly with widely adopted commercial solutions that might offer more reliable ecosystem support.
Deployment notes
As the application relies on containerisation and orchestration platforms, you will typically need to configure persistent volumes for data storage and place a reverse proxy in front for TLS termination.
Links
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