Frappe Helpdesk vs Libredesk

Both are self-hosted ticketing projects. This page compares how well each one is actually maintained — the part you cannot see from a feature list.

Frappe Helpdesk and Libredesk are closely matched on maintenance health (82 vs 85). Neither is the safer bet on activity alone, so choose on features, licence and the stack you already run.
Frappe HelpdeskLibredesk
Health score 82/100 85/100
Commits (11 mo) 2910 1293
Commits (last 3 mo) 821 618
Stars 3.4k 3k
Latest release 3 Sept 2026 25 Sept 2026
Licence AGPL-3.0 AGPL-3.0
Built with Docker Docker, Go, Nodejs
Typical RAM 1 GB 1 GB

Frappe Helpdesk

Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.

82/100
Thriving

High commit volume, frequent releases and growing activity.

Maintenance 37/40
Releases 25/25
Community 12/20
Momentum 8/15

Commit activity more than 93% of tracked projects; popularity more than 60%. How this is calculated.

Commits, last 11 months

2025-10: 233 commits 2025-11: 217 commits 2025-12: 187 commits 2026-01: 204 commits 2026-02: 282 commits 2026-03: 192 commits 2026-04: 349 commits 2026-05: 425 commits 2026-06: 381 commits 2026-07: 303 commits 2026-08: 137 commits

Libredesk

Modern omnichannel customer support desk. Live chat, email, and more in a single binary.

85/100
Thriving

High commit volume, frequent releases and growing activity.

Maintenance 34/40
Releases 25/25
Community 11/20
Momentum 15/15

Commit activity more than 84% of tracked projects; popularity more than 57%. How this is calculated.

Commits, last 11 months

2025-10: 3 commits 2025-11: 47 commits 2025-12: 124 commits 2026-01: 69 commits 2026-02: 21 commits 2026-03: 79 commits 2026-04: 176 commits 2026-05: 156 commits 2026-06: 63 commits 2026-07: 215 commits 2026-08: 340 commits

How to read this

Everything above is measured, not opinion: commit counts and release dates come from the public repositories, and the health score ranks each project against all 1352 projects we track. Read the full method.

What this comparison deliberately does not do is tell you which has the better feature set. Maintenance health tells you which project will still be receiving security fixes in two years. Decide that first, then compare features on the projects that survive the filter.

See every option in this category: self-hosted ticketing.