Frappe Helpdesk
Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
High commit volume, frequent releases and growing activity.
Commit activity more than 93% of tracked projects; popularity more than 60%. How this is calculated.
Commits, last 11 months
| Stars | 3.4k |
|---|---|
| Latest release | v1.30.1 · 3 Sept 2026 |
| Repo updated | 25 Sept 2026 |
| Licence | AGPL-3.0 |
| Built with | Docker |
Is Frappe Helpdesk actively maintained?
Frappe Helpdesk is under active development: 2910 commits landed over the last 11 months, averaging roughly 274 commits a month in the most recent quarter.
The most recent tagged release, v1.30.1, shipped within the last month — a current, installable version exists today.
Of the 22 projects we track in Ticketing, Frappe Helpdesk ranks #3 by health score — in the top quarter of its category.
What Frappe Helpdesk actually does
Frappe Helpdesk is an open-source ticketing application designed to manage and resolve customer service queries. It provides a structured interface for support teams to track incoming requests and apply basic automation rules to their workflows.
Best fit: It suits teams looking for an open-source alternative to proprietary customer support platforms to manage incoming requests on their own infrastructure.
Worth knowing: The AGPL-3.0 licence places strong copyleft requirements on your deployment, meaning any network-based modifications you make must generally be made available to your users.
Deployment notes
As a Docker-based application, you will typically need to configure persistent volumes for data storage, an external database service, and a reverse proxy to handle TLS termination.
Links
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