Request Tracker
Enterprise-grade issue tracking system.
Maintained, but at a slower pace than the leaders in its category.
Commit activity more than 73% of tracked projects; popularity more than 37%. How this is calculated.
Commits, last 11 months
| Stars | 1.2k |
|---|---|
| Latest release | rt-6.0.3 · 20 May 2026 |
| Repo updated | 24 Sept 2026 |
| Licence | GPL-2.0 |
| Built with | Perl |
Is Request Tracker actively maintained?
Over the last 11 months the project absorbed 690 commits, of which 60 arrived in the most recent quarter — roughly 20 commits a month.
Activity is cooling: commits are down 78% against the previous quarter. One slow quarter is normal; two in a row is a signal.
The most recent tagged release, rt-6.0.3, is about 4 months old.
Request Tracker ranks #10 of 22 in Ticketing, placing it mid-table for maintenance activity.
What Request Tracker actually does
Request Tracker is an enterprise-grade issue tracking system designed to manage and triage incoming support requests, bug reports, and operational tasks. It handles communication workflows, ticket routing, and status tracking across organisational teams. Built on Perl and licensed under the GPL-2.0, it provides a structured platform for managing high volumes of correspondence.
Best fit: It is well-suited for larger organisations, IT service desks, and support teams that require a self-hosted, customisable ticketing system with rigorous access controls.
Worth knowing: Deploying and maintaining Perl-based web applications can involve a steeper operational learning curve and more complex dependency management compared to newer stack alternatives.
Deployment notes
You will typically need to provision a separate relational database, configure a web server with a FastCGI or PSGI interface, and place a reverse proxy in front for TLS termination.
Links
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