Best self-hosted ticketing
[Helpdesk](https://en.wikipedia.org/wiki/Help_desk_software), [bug](https://en.wikipedia.org/wiki/Bug_tracking_system) and [issue](https://en.wikipedia.org/wiki/Issue_tracking_system) tracking software to help the tracking of user requests, bugs and missing features.
We track 22 self-hosted ticketing projects. The median health score in this category is 77, against 7 projects rated healthy or better and none currently flagged as at risk. The table below is ordered by health score, not popularity — the most starred project in a category is frequently not the best maintained one.
| # | Project | Health | Activity | Stars | Built with | Last release |
|---|---|---|---|---|---|---|
| 1 | Erxes Marketing, sales, and customer service platform designed to help businesses attract more engaged customers. | Thriving · 86 | 4.1k | Docker, Nodejs | 24 Sept 2026 | |
| 2 | Libredesk Modern omnichannel customer support desk. Live chat, email, and more in a single binary. | Thriving · 85 | 3k | Docker, Go | 25 Sept 2026 | |
| 3 | Frappe Helpdesk Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and aut | Thriving · 82 | 3.4k | Docker | 3 Sept 2026 | |
| 4 | ITFlow Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers). | Healthy · 79 | 1k | PHP | 1 Sept 2026 | |
| 5 | Bugsink Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions inc | Healthy · 78 | 2.1k | Python, Docker | 25 Sept 2026 | |
| 6 | FreeScout Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout). | Healthy · 77 | 4.6k | PHP, Docker | 27 Sept 2026 | |
| 7 | Zammad Easy to use but powerful support and ticketing system. | Healthy · 76 | 6k | Ruby, deb | — | |
| 8 | OTOBO Flexible web-based ticketing system used for customer service, help desk, IT service management. | Steady · 67 | 337 | Perl, Docker | — | |
| 9 | MantisBT Bug tracker, fits best for software development. | Steady · 65 | 1.8k | PHP | — | |
| 10 | Request Tracker Enterprise-grade issue tracking system. | Steady · 58 | 1.2k | Perl | 20 May 2026 | |
| 11 | BugPin Visual bug reporting and ticketing tool for web applications. | Slowing · 47 | 41 | Docker | 25 Sept 2026 | |
| 12 | Bugzilla General-purpose bugtracker and testing tool originally developed and used by the Mozilla project. | Slowing · 37 | 861 | Perl | — | |
| 13 | GlitchTip Error tracking app to collect errors reported by your app. | Unrated | — | Python, Docker | — | |
| 14 | Deskpro On-Premise help desk software that includes email, chat, voice & help centre publishing. Full visible source code and AP | Unrated | — | Unknown | — | |
| 15 | EKSO Help desk ticketing and project/issue tracker. | Unrated | — | Docker | — | |
| 16 | Forgejo A lightweight software forge focused on scaling, federation, and privacy (fork of Gitea). | Unrated | — | Docker, Go | — | |
| 17 | Full Help Simple, easy to use help desk & knowledge base software. Custom branding, custom themes, restful API, communication chan | Unrated | — | PHP | — | |
| 18 | JIRA Professional and extensible issue tracker. | Unrated | — | Java | — | |
| 19 | Jitbit Helpdesk Help desk software - simple but powerful. | Unrated | — | .NET | — | |
| 20 | Roundup Issue Tracker Simple-to-use and -install issue tracking system with command-line, web, REST, XML-RPC, and e-mail interfaces. Designed | Unrated | — | Python, Docker | — | |
| 21 | SupportPal Powerful help desk software - easy, fast and intuitive. | Unrated | — | PHP | — | |
| 22 | Telebugs Lightweight error tracker without a subscription (alternative to Sentry). | Unrated | — | Docker | — |
Which one should you run?
If you want the safest bet on longevity, Erxes is the best-maintained project in this category right now at 86/100. Libredesk is the closest runner-up (85/100) — see the side-by-side comparison.
A health score measures whether a project is alive and shipping. It does not measure whether it has the feature you need. Use it to rule options out, then compare on features.