OTOBO
Flexible web-based ticketing system used for customer service, help desk, IT service management.
Maintained, but at a slower pace than the leaders in its category.
Commit activity more than 90% of tracked projects; popularity more than 17%. How this is calculated.
Commits, last 11 months
| Stars | 337 |
|---|---|
| Latest release | — |
| Repo updated | 26 Sept 2026 |
| Licence | GPL-3.0 |
| Built with | Perl, Docker |
Is OTOBO actively maintained?
OTOBO is under active development: 2083 commits landed over the last 11 months, averaging roughly 305 commits a month in the most recent quarter.
Activity is accelerating: the last quarter carried 54% more commits than the one before it.
No tagged releases are published, so there is no stable version to pin to — you would deploy from the default branch or a container image built from it.
OTOBO ranks #8 of 22 in Ticketing, placing it mid-table for maintenance activity.
What OTOBO actually does
OTOBO is a web-based ticketing system designed to help organisations manage customer service requests, help desk queries, and IT service management workflows. It functions as a centralised platform for logging, tracking, and resolving incoming user support tickets. The application is built using Perl and supports containerised deployment via Docker.
Best fit: It is a suitable option for internal IT teams or customer support departments looking for an open-source, self-hosted help desk solution under the GPL-3.0 licence.
Worth knowing: With a relatively modest community footprint and niche popularity, you may find fewer third-party integrations, community plugins, and troubleshooting resources compared to more mainstream alternatives.
Deployment notes
As a web-based database application running in Docker, you will typically need to configure persistent storage volumes for your database and file attachments, alongside a reverse proxy to handle TLS termination.
OTOBO as a replacement for
Alternatives to OTOBO
Projects in the same categories, ordered by health score.
Marketing, sales, and customer service platform designed to help businesses attract more engaged customers.
Modern omnichannel customer support desk. Live chat, email, and more in a single binary.
Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers).
Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included.
Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).