Zammad
Easy to use but powerful support and ticketing system.
Actively maintained with regular releases.
Commit activity more than 91% of tracked projects; popularity more than 70%. How this is calculated.
Commits, last 11 months
| Stars | 6k |
|---|---|
| Latest release | — |
| Repo updated | 25 Sept 2026 |
| Licence | AGPL-3.0 |
| Built with | Ruby, deb |
Is Zammad actively maintained?
Zammad is under active development: 2338 commits landed over the last 11 months, averaging roughly 257 commits a month in the most recent quarter.
No tagged releases are published, so there is no stable version to pin to — you would deploy from the default branch or a container image built from it.
Zammad ranks #7 of 22 in Ticketing, placing it mid-table for maintenance activity.
What Zammad actually does
Zammad is an open-source ticketing and support system designed to help teams manage customer service requests and communication channels in one place. It organizes incoming queries into a structured queue for tracking, assignment, and resolution. The software is released under the AGPL-3.0 licence and built using Ruby.
Best fit: It suits teams that require a self-hosted support desk platform to handle incoming customer inquiries and streamline ticketing workflows.
Worth knowing: The AGPL-3.0 licence carries strict copyleft obligations if you modify the code and offer it as a network service, and deployment requires managing a Ruby-based stack alongside associated database dependencies.
Deployment notes
Because it relies on Ruby and packages distributed as deb files, you will typically need to provision a separate database backend, configure a reverse proxy for TLS termination, and ensure persistent storage is attached for user data.
Links
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